Our Purchase Guarantee

Connecting-America guarantees your satisfaction, security and privacy.

Our Service Standards

Our co-venture partners have been carefully selected because they are able to provide you with the best Internet experience possible. We have set a standard for what online customer service should be, and we require that all partners and merchants meet or exceed this high level of service. Here are the criteria that we have to meet:

• Abide by Connecting-America’s Terms of Service and any other standard required by Connecting-America. This includes, but is not limited to unsolicited bulk e-mail policy and any policies specific to children and teens.
• Receive orders electronically, process them promptly, and provide order confirmation within one business day of receipt. This includes, but is not limited to, notifying customers of any back-ordered items and/or substitution offers.
• Respond to customer service e-mails and phone calls within one business day of receipt.

Total Satisfaction

For your protection, all of our partners and vendors offer return policies that are backed up by Connecting-America's money-back guarantee. If, for any reason, you are not satisfied with your Internet order, please contact our Customer Support office at admin@Connecting-America.com.

Security

How do we make shopping online so safe? Connecting-America helps to protect you from transaction fraud by making sure that all Connecting-America provide a secure and safe environment for credit card purchases. When making a purchase through us, the use of a secure browser scrambles any information that you provide to our partners. As a result, in the highly unlikely event that an unauthorized person intercepts the transmission, he/she won't be able to read or to understand any of your personal information.

Protect yourself! You should also protect yourself from credit card fraud by following this simple guideline: NEVER give your credit card information or password to unauthorized persons contacting you via e-mail or Instant Message. These requests are ALWAYS fraudulent.

The only times you will be asked for your credit card number will be during initial Connecting-America registration or when making a purchase online. Connecting-America or its affiliates will never ask you for your credit card number.  

Terms of Service

Privacy

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 Last Modified - 12/5/2004