Capital Insurance Group (CIG), a leader in property, liability and auto insurance, was growing. They needed more bandwidth for their increased network traffic and all the new locations they were adding. Although they had an existing Frame Relay network with a big-name carrier, they were unhappy with the slow, inattentive customer service.

With 14 locations and plans to open five more in the next year alone, CIG began to search for service from a more responsive and flexible provider. They also needed a carrier able to provision service at new locations quickly, able to offer full technical support, and able to provide attentive customer care to support their rapid growth.

That’s why they chose New Edge Networks. New Edge’s commitment to total customer service, combined with our scalable solution was a perfect fit for a growing company.

Unsurprisingly, the information CIG runs over their network is extremely sensitive and very private. Networking security was a top priority. However, networking reliability was equally important. Vital information like claims, policies, and updates are filed through CIG’s headquarters, but both branches and customers must have dependable, 24/7 access to this information.

CIG now has Frame Relay service from New Edge, with a second network solution in place for disaster recovery. With this new technology, CIG can ensure their customers are never without access to their centralized database, and their mission-critical Internet applications are always running. They’re also able to guarantee their customers’ sensitive information stays private.

For a business growing as fast as CIG, New Edge’s nationwide footprint means never having to worry about service availability. The technology also guarantees that new location additions are seamless. Add also the superior technical support and total customer service CIG receives from New Edge, and they now have a network solution that can grow with their business.

Insurance